Dubai, October 18, 2007: The Acting Director General of Dubai Municipality, Engineer Hussein Nasir Lootah, has said that the “Technology Week” launched by the Dubai Municipality (DM) has being attracting high patronage as all transactions at the DM’s Health Division are being processed electronically from within and outside the DM main premise, adding that over 11,887 transactions had been processed electronically during the “Technology Week” of the Health Division.

Commenting on the success of the campaign, Engineer Lootah said the great success achieved by the “Technology Week” campaign and the unprecedented patronage by clients in the programme have given DM officials a big boost to move forward with the plan towards a total conversion of the municipality’s services and transactions to electronic system within the shortest time.

Also commenting on the campaign, DM Assistant Director General, Mr. Abdullah Al Shebani said the “Technology Week” of the Health Division, which spanned from October 7 to 11, was highly patronised by clients, adding that the Health Division, which stopped manual processing of transactions during that period, processed more than 11,887 transactions electronically.

He pointed out that the special platform built by the DM at its main premise trained 83 clients on how to use the new system to surf through the municipality’s web site, access all kinds of services and process any related transaction independently. He said about 162 new clients, including corporate bodies and individuals were registered, adding that from the 172 respondents covered by a poll related to the new system, 92% expressed great satisfaction on the services offered during the “Technology Week” campaign.

“It’s worth noting here that the Health Division of Dubai Municipality is now 100% electronic in all its transactions and services,” he said.

Mr. Shebani noted that Dubai Municipality continues to offer to the general public excellent online services. He said the municipality had so far processed more than 3.5 million transactions since the launch of the “Technology Week” in October 2001, the figure represents an average of 90,000 transactions per month, adding that the municipality had also succeeded in converting 94% of its services from manual to electronic system and would be 100% electronic by the end of the year.

The “Technology Week” began with the Environment Division on September 23 and was quickly followed by the Health Division from October 7 to 11. The campaign is scheduled to continue with the Drainage Division from October 21, to be followed by the Planning and Area Division from November 4, then the Building Division – Rehabilitation Section – from November 18 and finally end with the Building Division – Building Permit Section – from December 9.

By embarking on this programme, the municipality aims at further improving the quality of its services, unifying the technical standards and finding rapid solutions for problems to improve the level of customer satisfaction.